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Return & Exchange

  1. If you are not completely satisfied with your purchase, you may request to exchange the product(s) within seven (7) days of receipt. The product(s) shall be un-used, product(s) tags shall not be tampered with, and the product(s) shall be in the original brand packaging (if applicable). This policy is applicable only to product(s) which are not listed as "non-refundable" items provided on our website.
  2. We will not accept any exchange due to any discrepancy of colour or pattern of the delivered item versus displayed image.
  3. All returning items must be received by us in order for a customer to be eligible for a replacement. You shall ensure that the product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we shall have the final decision in case of any dispute as to the condition of the products.  You may need to meet any costs incured as a result of returning the product in unsuitable condition.
  4. We do not honour any walk-in returns.  The delivery of all returning products must be arranged at your own expense.  Subject to any loss or damage of the returning products, we strongly recommend to pick any traceable courier service.
  5. Your returned products together with your Request of Exchange are usually accepted within seven (7) working days from the date of receipt. In general, our team will take up to two (2) working days to process your request. Your request shall be reviewed based on the reasons of returning stated on your Request of Exchange. 
  6. Returns handling time will vary depending on your return method and courier of choice.  The replacement will send to your registered address at the time of purchase by our preferred local courier once your request had been accepted.   In the event of returns and the net order value after returns and cancellation falls below the threshold set out, you may be charged shipping fees.  Please see our Delivery & Pick-up to check if you still qualify for free delivery.