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Terms & Conditions

This website, operated by Cloudswood Hong Kong Limited ("we", “our”, “us”), is available to you on the condition that you accept without modification the terms, conditions and notices contained herein. Please read these terms and conditions carefully before using the Website. By using the Website or any part of it, including purchasing products and services, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

The Website

  1. The Website is a one-stop platform operated by us to enhance online shopping experience. In addition to online sale of products, we may, from time to time, offer other services such as product reservation as part of the services.
  2. We shall make reasonable efforts to ensure that Product details including price on the Website, are up-to-date. Prices are subject to change without prior notice and all orders for purchase are subject to stock availability.
  3. We shall make reasonable efforts to ensure that the products displayed on the Website are in stock.
  4. All orders are subject to confirmation of final availability and we reserve the right to reject an order in the event that any of the products or services requested are unavailable.
  5. We have the sole discretion to place a limit on the quantities of any product(s) that may be purchased on our website. Such limits may be imposed on each (a) order, (b) account, (c) credit/debit card, or (d) customer, as the case may be.
  6. The prices charged for the products are those applicable on the day you place your order.
  7. All pictures and images of the products displayed on the Website are for illustration purposes only, in order to help you recognize the Products. The actual size, dimension and colour of the products may differ.
  8. We are provided on an ‘as is’ basis and we make no representations or warranties of any kind with respect to the Website and disclaims all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, reliability, timeliness, non-infringement, title, or suitability for any purpose of all information and content made available on or through the website. Such information and content may contain factual or technical inaccuracies or typographical errors.

Ordering for Purchase of Products

  1. When you place an order for purchase, you agree to purchase those Products from the providers at the price listed on the date of purchase on the relevant Product description page. The Product prices listed are exclusive of any duty or tax.
  2. Different restrictions and regulations for products and dutiable goods apply in different countries. You are solely responsible for researching and understanding the relevant regulations prior to purchase.
  3. We will send you an order confirmation email upon the confirmation of your order which includes: a) The details of the items you have ordered; b) Follow-up information relevant to the order, including collection/delivery details.
  4. You are responsible for safeguarding the order confirmation email which contains the important information of your personal data and collection details.
  5. Depending on Product availability, the order confirmation email may not include all items you have ordered. Separate notice(s) may be sent to you regarding the latest availability updates.

Collection and Delivery of Products Purchased


  1. You are responsible for collecting Products purchased at the designated collection point you have selected during purchase on the date and time specified in your order confirmation email. When you collect the Products, you are required to present the copy of order confirmation.
  2. You are responsible for safeguarding the order confirmation. When collecting your order at the designated collection point, you agree that you authorize us to assume that any person present the order confirmation for collection is either you or is authorized to collect the Products on your behalf.
  3. You are advised to pick up your order at the designated collection point in person. Our representative at the designated collection point may require you to produce your identity document for inspection and verification. We reserve the right to cancel your order if you refuse to produce your identity document for inspection and verification.


  1. You will be asked to provide the full and correct name of the recipient of the products and the given address when you place your order.
  2. We will deliver the product(s) you ordered to the given address by registered mail through Hongkong Post, courier through SF Express or such company as appointed by us to deliver the product(s). The product(s) shall be, and shall be deemed to be, delivered and accepted when: (a) the product(s) are delivered to the given address; and (b) receipt of the product(s) is acknowledged by the recipient either at the time of delivery at the given address or within such period and at such address as the recipient may be informed by Hongkong Post, SF Express or the company appointed by us to deliver the product(s).  (c) In the event that the products(s) cannot be delivered due to the recipient’s given address is incorrect or incomplete, such product(s) shall be treated by us as abandoned products.
  3. If we consider the given address is incorrect or incomplete, we will endeavor to contact you to ascertain the correct address. However, in the event that we cannot contact you within a reasonable time, we shall treat the products as abandoned products.
  4. In the event that any product(s) have been treated by us as abandoned products, you will be notified of the details.

Prices and Payment

  1. Unless otherwise specified, the website accepts payment by Visa, MasterCard, American Express, and HSBC PayMe.
  2. The credit card used for shopping should be valid and under your own name.
  3. We reserves the right to terminate any transaction it considers suspicious.
  4. We shall not be liable for any payment fraud.
  5. All payment methods require you to pay before delivery of the Products to you.
  6. All prices are listed and charged in Hong Kong Dollars (HKD).
  7. Full payment in respect of an order must be made upon the placing of that order. If your payment cannot be processed, the order will not be accepted. An order confirmation email will be sent to you only when the order is accepted. You are advised to contact us to resolve any problems concerning the use of your payment card in order to proceed with the payment for your order.
  8. We reserves the right to change the payment terms for any order without prior notice.
  9. We reserves the right to change the payment mode for products offered online at any time by announcement via the website, email or any other means of public communication.
  10. If payment for any order has already been made but the order is not accepted by us, you will be entitled to a refund by direct credit via the same payment channel you used at your purchase. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in processing said refund.

Promotion Code

  1. As and when a promotion campaign is launched, you may receive promotion codes from us, via email or through other promotional channels.
  2. Irrespective of the type of promotion code in validity at the time of your order, only one promotion code can be used per order for purchase.
  3. All promotion codes are non-transferable, have no monetary value and under no circumstances can they be converted into cash.
  4. There will be no residual value attached to any promotion code and no credit amount will be issued to you if the purchase amount is less than the amount of the promotion code.
  5. Each promotion code has an expiry date, which will be stated at the time of the promotion or in related promotional materials, and such expiry date cannot be modified.
  6. Provided that the required conditions are met, a promotion code entitles the purchaser to a discount off the price of the relevant order before the application of any delivery charges or additional costs.
  7. A promotion code may not be used in conjunction with other coupons, promotions or special offers.
  8. When an order is placed using a promotion code and contains more than one product, the value of the discount is spread over each product according to the pro-rated value of that product. Any refund of a product purchased using a promotion code will be reduced by the value of the discount attached to it. The discount is non-refundable.

Cancellation of Order for Purchase

  1. We may cancel an order for purchase if any product in the order is not available, or if we considers a transaction is suspicious. Such cancellation of order will be refunded.
  2. We may cancel an order for purchase for any reasons which may cause an order to be unfulfilled, including but not limited to: (a) non-compliance by the relevant customer of any conditions specified at the time of the order; (b) inability to process payment for the product for whatever reason; or (c) any errors made at the website or any errors made in connection with your order. In the event of (c), we will undertake to correct the error and (if applicable) to charge you the correct price for the ordered products. We will notify you if this is the case. Refund of these cancellations is at the sole discretion of us.
  3. Except as otherwise provided under these terms and conditions, or except for a case of an approved application, you cannot cancel an order once the order confirmation has been issued to you. If you wish to seek further information or assistance, you may contact us through our telephone number, online instant chat, or email.

Products Reservation

  1. As part of our marketing campaign, we may, from time to time, allow you to place reservation orders for products at the website (“Product Reservation”). Product Reservation may be available to certain products for limited duration(s) only.
  2. Subject to product availability, the we may accept, reject or contact you further regarding your reservation request.
  3. If your request for reservation is accepted, you shall go to the specified location to proceed with the purchase, pickup or delivery of products.
  4. Different restrictions and regulations for products and dutiable goods apply in different countries. You are solely responsible for researching and understanding the relevant regulations prior to purchase.
  5. For the avoidance of doubt, these Terms & Conditions, do not apply to requests for Product Reservation.


Your Liability

  1. Any losses incurred or sustained by you in transmitting payment information shall be borne solely and exclusively by you and in no event shall any such losses be, in whole or in part, borne by us. If you are using a public computer, you shall ensure that you sign out of the Website once you have finished browsing the website.
  2. You shall be liable for every order made using your credit card, HSBC PayMe account, WeChat Pay account or other methods or types of electronic payment and you hereby agree to indemnify us for all claims or damages whatsoever made by any third party arising from the actions of a person placing orders on the Website using your credit card, HSBC PayMe account, WeChat Pay account or other methods or types of electronic payment.

Our Liability

  1. We shall not be liable in any way for any damages, losses, costs, expenses, liabilities or compensation, whether direct or indirect, which arise from or are in connection with your access and use of the website; or any breach of security, delay, corruption or destruction of data or systems (including but not limited to those caused by any virus or other malicious code), transmission error, inaccessibility (whether in connection with upgrading or modification of the website, failure or insufficiency of the technical facilities or technical issues on the user’s side) of the website; or any part thereof, whether due to the negligence of our employees, third party service providers or others.


  1. In case of any dispute between the parties in respect of or in connection with these terms and conditions, our determination shall be final and binding.
  2. The rights and remedies provided in these terms and conditions are cumulative and not exclusive of any rights or remedies provided by law.
  3. No waiver of any breach of these terms and conditions shall be effective unless made in writing by the party granting such waiver and given to the other party.
  4. No failure on the part of us to exercise, and no delay on its part in exercising, any right or remedy under these terms and conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy.
  5. You shall not assign or transfer your rights or obligations under these terms and conditions or any part, interest or share herein without the prior written consent from us.
  6. We may assign, transfer or subcontract all or any of its rights or obligations under these terms and conditions to any third party.
  7. If any provision of these terms and conditions is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, the parties shall amend that provision in such reasonable manner so as to achieve the intention of the parties. Alternatively, at our discretion, it may be severed from these terms and conditions and the remaining provisions of these terms and conditions shall remain in full force and effect, unless We (at our discretion) decides that the effect of such declaration is to defeat the original intention of the parties.
  8. These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong") and we and you both agree to submit to the exclusive jurisdiction of the Hong Kong courts.
  9. We may revise these terms and conditions at any time without prior notice. If any dispute arises, our determination shall be final.
  10. Where these terms and conditions are available in Traditional and/or Simplified Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy among the versions.